• In the case of defective/incorrectly shipped items, we will refund your payment (by credit card or check) or will send you a replacement (same style, size and color as original order).  Defective items need to be reported (by phone or email) within 7 days of receipt.  After inspection of a returned item, Praise Dance Supply retains all rights of deciding if an item is truly defective or if the condition seems to have been caused by customer’s misuse or normal wear and tear.  Incorrect items (missing items or incorrectly shipped items) need to be reported (by phone or email) within 72 hours of receiving your item(s).  Only truly defective/incorrect items will qualify for refund or replacement.  It is your responsibility to return the incorrect/damaged item to us, with a valid return authorization.  Return authorizations are valid for 30 days after approval.
• Praise Dance Supply cannot process any refunds or exchanges until the disputed items are received.  Returns must be sent postage paid.  After receiving a return, please allow 2-3 weeks for processing of all refunds or exchanges.  All refunds are for merchandise only. Shipping charges are non-refundable.  We are not responsible for lost or stolen return packages; hence, we strongly suggest you request delivery certification and insure your return shipment.
• Returns for any other reason besides a defective or incorrectly shipped item will be exchanged or refunded.  A re-stocking fee of 15% will be charged for each item returned for reasons other than defective merchandise or a Praise Dance Supply shipping mistake.  Re-stocking and shipping fees for exchanges requested for reasons other than defective/incorrect merchandise must be pre-paid before Praise Dance Supply can send out a new shipment. 
• For all returns, items must be in unworn condition, complete, not soiled, with all tags intact, and in its original packaging.  Shoes that show signs of wear will not be accepted.  Merchandise packages, bags, labels and shoeboxes should not be damaged or have writing on them.  Shoeboxes should not be used as a shipping box for returns.
• Tights, body liners, undergarments, as well as foot undergarments (footundeez, dance soles, dance paws and lyrical sandals) are all considered personal use items.  For sanitary reasons and health regulations, personal use items are not returnable (not refundable or exchangeable).  CDs, books, DVDs, videos, rhinestones, makeup, clearance/closeout items, special sale items and special orders not listed in this website are not returnable (not refundable or exchangeable), no exceptions.  Group orders for which an additional discount has been applied are considered special sales and are not returnable (not refundable or exchangeable).
• All decisions regarding style, color and size are considered the solely choice of the customer.  Fabrics and colors shown in this website may not be actual color representation.  Descriptions of colors and styles are based on manufacturers' descriptions and are subject to interpretation.  Fitting information is suggested as a guideline but cannot be guaranteed by Praise Dance Supply.

All returns must be shipped to 9621 Westview Drive, Coral Springs, FL 33076.  In person returns will not be accepted at that location. All returns should be mailed or shipped, no exceptions.   The number given to you as your return authorization must be clearly printed outside the shipping box and also included inside with a note of explanation stating the reasons for your return and instructions telling us what you would like done with your returned items.  Returns must include a copy of your invoice/receipt.  Please note that we can process returns only for items purchased from Praise Dance Supply at our online store (www.praisedancesupply.com) or purchased by phone through Praise Dance Supply.